Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Remote job, Full time, Part time, Currently hiring

Similar Jobs

CompHealth

Locum Physician (MD/DO) - Oncology - Radiation in West Virginia Job at CompHealth

 ...phase of your career. ~ Monday - Friday, 7:30 am - 5:00 pm ~25 tomotherapy patients; 5 - 10 superficial patients ~ Tomotherapy and HDR skills required ~ We negotiate better pay and deposit it weekly ~ We arrange complimentary housing and travel and comprehensive... 

Actalent

Test Technician Job at Actalent

 ...Test Technician Navy Submarine Fire Control (AN/BYG-1 TCS) This role focuses on testing and troubleshooting the AN/BYG-1 Tactical...  ...black boxes at the primary site and other locations as required. Perform hands-on testing and verification of the AN/BYG-1 Tactical... 

Kimley-Horn

Landscape Architecture Intern: Shape Parks & Urban Spaces Job at Kimley-Horn

Kimley-Horn in Phoenix, AZ is seeking Landscape Architecture students to join our office for hands-on project experience in site planning, urban and landscape design, and production.You will work with project teams, learn software such as Photoshop, SketchUp, InDesign... 

Pascagoula-Gautier School District

School Custodian Job at Pascagoula-Gautier School District

 ...Job Title2026-2027 School Year 245 Days per school year. Minimum Requirements: High school diploma or the equivalent; Must have knowledge of modern day cleaning methods, materials, equipment, and machinery. Must be able to follow oral and written instructions, work well... 

CyberCoders

Welding Engineer Job at CyberCoders

Title: Welding EngineerLocation: Waukesha, WI (Relocation can be provided)Position OverviewWe are seeking a skilled Welding Engineer to develop, optimize, and oversee welding processes for production and fabrication. The role focuses on ensuring weld quality, improving...